Experience the added value in the process

• Engagement. A focused, creative and efficient collaboration often nurtures the bond that team

members have with each other, and with the work.

• Skills. As part of the solution-finding process, teams learn and practice skills associated with

innovation, communication, collaboration, planning and process design.

• Tools. Anything we develop to help solution-finding can be re-used in other projects.

• Ideas. Our creative process often pops ideas that benefit other projects.

• Relationships. Where collaboration with stakeholders is required to advance the project, we

design it to also advance the relationship.

WWADI | A.K.A. THE WAY WE’VE ALWAYS DONE IT

• It's the opposite of innovation.

• It's not knowing what you don't know – if you have always done the same thing in response

to a certain situation you may not realize there are other ways to go.

• It's not a bad thing – standards and processes are generally a good thing; they maintain order

and consistency. However, solution-finding often requires us to step outside WWADI.

Get past the things that slow a team down

• Issues with thinking in new ways – a.k.a. WWADI

• Conflict of priorities – other work takes precedence

• Lack of clarity or alignment – team not united in purpose, roles and priorities

• Stalled process – team not sure how to start, how to make progress or how to finish

• Overwhelmed state – too much information, too many opinions or too many options to consider

• Insufficient skills or experience – not all team members can contribute at the level required

• Insufficient resources (people, time, money)